Answer all In-bound calls promptly aiming for 80% to be answered in less than 5 seconds.
Take advantage of all Sales enquires to generate orders to increase sales for the Company.
Deal with any Sales enquires/queries.
To ensure Total Customer Satisfaction is achieved at all times.
Description of Duties and Key Tasks:
Process customer orders swiftly and efficiently, entering details onto the computer system whilst talking live to the customer.
Offer alternatives if items are out of stock.
Offer additional associated products and range extensions to increase sales.
Assist customers with all enquiries/queries.
To provide verbal and faxed quotes aiming to be competitive while maintaining maximum profit margin.
Ensure all enquires are replied to in the shortest possible time always keeping the customer informed.
Maintain good relations with existing customers.
Build good relations with new customers, recording customer feed back on company database, live whilst speaking to customer.
Work as part of a team ensuring that there is sufficient phone coverage at all times.
Follow up quotations daily and record feedback from customers, especially information regarding competitors prices.
Undertake prospecting tasks to the requirements of the Sales Manager
Maintain back order report daily, keeping the customer informed of delivery times for outstanding orders.
Record customer complaints and problems with delivery using company customer care system – ensure that any collections or returns be covered by the correct documentation.
Pass all catalogue / literature requests to sales administrator.
Liaise with Accounts regarding credit limits; assist credit control with collections.
Liaise with Purchasing and Transport regarding deliveries.
Liaise with other branches regarding stock and transport.
The ideal candidate would have previously held a similar role and will be self-motivated,with a confident out-going personally and have good communication and organizational skills.
Full training will be given to the successful applicant.
Applications should be sent with a CV to firstname.lastname@example.org